Customer Service Revolution

086: How to Create Your Signature eXperience & Remove Employee Roulette


Listen Later

Does your company have a Signature eXperienece?

A Signature eXperience is a distinct customer experience your customers can only get from you. Creating this kind of experience for your customers requires consistency. You have to get rid of “employee roulette” and train your employees on the CX that sets your organization apart.

In this episode, Chief Revolution Officer John DiJulius of The DiJulius Group discusses how to do this. Tune in to learn how to create your signature experience and remove employee roulette. 

You Will Learn:

  1. What a Signature eXperience is 
  2. That great CX organizations consistently deliver outstanding results with average employees
  3. How to remove employee roulette
  4. That you can significantly improve your CX with your existing group of employees
  5. How to tie employees’ jobs to the overall sense of purpose

Resources mentioned:

The Customer Service Revolution Podcast 

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

...more
View all episodesView all episodes
Download on the App Store

Customer Service RevolutionBy John Dijulius

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

19 ratings


More shows like Customer Service Revolution

View all
WSJ What’s News by The Wall Street Journal

WSJ What’s News

4,273 Listeners

WSJ Your Money Briefing by The Wall Street Journal

WSJ Your Money Briefing

1,738 Listeners

Coaching for Leaders by Dave Stachowiak

Coaching for Leaders

1,474 Listeners

TED Radio Hour by NPR

TED Radio Hour

21,990 Listeners

Finding Mastery with Dr. Michael Gervais by Dr. Michael Gervais

Finding Mastery with Dr. Michael Gervais

1,654 Listeners

Optimal Finance Daily - Financial Independence and Money Advice by Optimal Living Daily | Diania Merriam

Optimal Finance Daily - Financial Independence and Money Advice

1,279 Listeners

Why That Worked  – Presented by StoryBrand.ai by StoryBrand.ai

Why That Worked – Presented by StoryBrand.ai

1,929 Listeners

Thriving Stylist Podcast by Britt Seva

Thriving Stylist Podcast

2,090 Listeners

Maxwell Leadership Podcast by John Maxwell

Maxwell Leadership Podcast

2,439 Listeners

The Journal. by The Wall Street Journal & Gimlet

The Journal.

5,821 Listeners

My First Million by Hubspot Media

My First Million

2,608 Listeners

All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

All-In with Chamath, Jason, Sacks & Friedberg

8,214 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,119 Listeners

Huberman Lab by Scicomm Media

Huberman Lab

27,989 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

131 Listeners