When the chips are down, what can wrestling teach us about life, entrepreneurship, and the art of excellent customer service?

On this episode of The Customer Service Revolution, John and his son, the dynamic wrestler-turned-entrepreneur Johnni DiJulius, explore what the wrestling world can teach us. We meander through Johnni's wrestling journey, his transformation into an entrepreneur, and the creation of his vibrant social media presence. We'll reveal how his experiences in wrestling influenced his understanding of customer service and how he molded his identity besides being just John’s son.

We don't stop there. Life is never a straight road, and John and Johnni’s conversation takes us through the concept of "pronoia," the belief that the universe conspires in our favor. We'll share a light-hearted and inspiring story about Dwayne "The Rock" Johnson and discuss how unexpected life events can lead to even better outcomes. We'll also delve into Johnni's shift from wrestling to coaching, an unexpected twist that brought him immense satisfaction - and his take on life - living on his terms, finding the balance between selflessness and self-care, and the joy that comes with it.

John and Johnni also discuss extreme sports, social media, and storytelling. We'll take you through Johnni's journey in monetizing social media and his passion for inspiring others through his content. We also reflect on the growth aspect of life, the importance of family support, and the value of a positive attitude in overcoming life's challenges.

Tune in for a conversation filled with humor, wisdom, and inspiration.

Here are just a few takeaways:

• Johnni DiJulius's transition from renowned wrestler to a successful entrepreneur and social media influencer
• "Pronoia" – the belief that setbacks can lead to better outcomes, inspired by Dwayne "The Rock" Johnson’s story
• Personal growth, family support, and maintaining a positive attitude when facing life’s challenges
• An anecdote about a hot air balloon jump and responsible risk-taking in extreme sports and social media
• Setting to-do goals and to-be goals, their impact on personal identity, and success in relation to the "arrival fallacy"
• Personal achievement, monetizing social media, and the thrill of extreme sports
• Legacy, personal growth, and the crucial role of family support

Resources mentioned:

• thedijuliusgroup.com/the-customer-service-revolution-podcast
• thedijuliusgroup.com/project/cx-executive-academy
• thedijuliusgroup.com/project/cx-executive-academy-online
• thedijuliusgroup.com/blog
• www.livenotmrw.com
• www.tiktok.com/@johnni.dijulius
• www.instagram.com/johnnidijulius
• www.thedijuliusgroup.com

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Episode Credits:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.