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Episode 1417:

Steve Chou shares practical solutions to tricky customer service situations, demonstrating the importance of balancing customer satisfaction with business integrity. His insights highlight effective strategies for handling disputes, lost packages, and incorrect orders, emphasizing trust and preventative measures.

Read along with the original article(s) here: https://mywifequitherjob.com/should-you-trust-your-customers/

Quotes to ponder:

"We ended up shipping her an extra dozen napkins free of charge but we marked her name in our database as 'questionable.'"

"While it wasn’t our fault her shipment was delayed, we felt that it was our responsibility to rectify the situation."

"My general philosophy is that if the customer is placing their trust in your store to deliver the goods that you have advertised, that you should return their trust as well."

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