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As a digital product creator, I know the heart-racing moment when a customer feedback notification pops up. If it’s positive, great! If it’s negative, well, it might be just enough to send you into an all-day spiral. But guess what? Negative reviews aren’t the business-killer you might think they are! Over the years, I’ve learned that customer reviews aren’t something to fear, but an opportunity for growth.

In this episode, I want to help you rethink everything you know about customer feedback. From mindset shifts that can save your sanity to practical tips for turning criticism into opportunity, I’ll break down the art of handling reviews like a pro. You’ll learn how to protect your mental space, respond strategically, and use feedback as a powerful tool for business growth.

If you’re an online entrepreneur tired of letting customer reviews amp up your anxiety, this episode will be a game-changer. I hope it helps to transform your relationship with feedback, showing that every review - good or bad - is just another stepping stone on your path to success. Get ready to change how you see customer feedback forever!

01:57 - Three mindset shifts that will totally change how you look at customer reviews

06:03 - Practical ways to keep negative feedback from ruining your whole day (or week!)

13:59 - How to respond to feedback effectively, and when you shouldn’t respond at all

19:59 - Tips for turning customer feedback into a great business asset

Links & Resources:

• Episode 137, 5 Reasons Your Digital Products Aren’t Selling (And How to Fix Them)
• Episode 64, TPT Feedback: The Good, the Bad, and the…Constructive? 
• Episode 7, Boost Your Sales with Featured Testimonials on TPT
• Follow me on Instagram @kristendoyle.co 
• Check out my Everything Page: a one-stop shop for savvy selling!
• The Savvy Seller Collective
• Join my private Facebook community: Savvy Teacher Sellers
• More resources for growing your TPT business
• Rate & review The Savvy Teacher Seller on Apple Podcasts

Show Notes: https://kristendoyle.co/episode143

Feeling overwhelmed by all the things you think you need to do to grow your digital product business? Take the Savvy Seller Quiz and find out exactly what to focus on right now to actually move your business forward. 

 ➡️ Take the quiz at savvyquiz.com

Check out my Everything Page at https://kristendoyle.co/everything