Customer Service Revolution

157: Cutting-Edge AI Trends and How to Apply Them to Your Customer Experience


Listen Later

Can you imagine a brand so powerful that its customer service makes it indispensable?

On this episode of The Customer Service Revolution, Scott Wozniak, CEO of Swoz Consulting and author of “Make Your Brand Legendary,” joins John to inspect the shifts in customer service and employee experience. We tackle the “employee roulette” and the “five Es” of hospitality that every brand should embody. Scott's insights, rooted in his tenure at Chick-fil-A headquarters, reveal how a happy workforce is essential for a company's longevity and prosperity.

Welcome to the age of AI, where digital interns hold the promise of a corporate revolution! We peel back the curtain on artificial intelligence in the business world, likening it to a cohort of interns full of potential but in need of guidance. For smaller businesses, the strategic adoption of AI can enhance productivity and customer interactions. We dive into the practicalities of incorporating AI into day-to-day operations, from chatbots that manage customer inquiries to AI platforms that breathe life into visual content creation.

John and Scott venture into the impact of AI on industries far and wide. Imagine AI-integrated sensors cutting costs in port crane operations or revolutionizing construction sites. We explore how AI might soon transcend administrative tasks in physical spaces like salons and restaurants, reshaping the service experience. Fast forward to the future, we foresee AI's influence in fashion and hairstyling, where virtual design may soon demand a new breed of professionals.

Tune in to explore an industry on the brink of AI-driven change.

Here are just a few takeaways:

  • The role of customer service and employee experience in brand building
  • The integration of AI into customer experience strategies with Scott Wozniak, CEO of Swoz Consulting
  • An analogy of AI as interns: potential-filled yet requiring guidance
  • How small businesses can responsibly adopt AI technologies
  • The practical application of AI in business for tasks like customer communication and content creation.
  • AI's impact on industries through integration with sensors, improving efficiency in fields like port logistics and construction
  • The future potential of AI in fashion and hairstyling, forecasting changes in the industry and emerging new professional roles
  • Examining the limitations and current state of AI
  • Appropriate timing for businesses to adopt AI technologies.

Resources mentioned:

thedijuliusgroup.com/the-customer-service-revolution-podcast

thedijuliusgroup.com/project/cx-executive-academy

thedijuliusgroup.com/project/exea

thedijuliusgroup.com/blog

Get The Employee Experience Revolution book: thedijuliusgroup.com/product/the-employee-experience-revolution-pre-sale

ScottWozniak.com

www.thedijuliusgroup.com

Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.

***

EPISODE CREDITS:

If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

...more
View all episodesView all episodes
Download on the App Store

Customer Service RevolutionBy John Dijulius

  • 4.8
  • 4.8
  • 4.8
  • 4.8
  • 4.8

4.8

21 ratings


More shows like Customer Service Revolution

View all
Freakonomics Radio by Freakonomics Radio + Stitcher

Freakonomics Radio

32,105 Listeners

The Joe Rogan Experience by Joe Rogan

The Joe Rogan Experience

225,915 Listeners

Craig Groeschel Leadership Podcast by Life.Church

Craig Groeschel Leadership Podcast

10,698 Listeners

Why That Worked  – Presented by StoryBrand.ai by StoryBrand.ai

Why That Worked – Presented by StoryBrand.ai

1,925 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

7,633 Listeners

The Jon Gordon Podcast by Jon Gordon

The Jon Gordon Podcast

1,207 Listeners

Thriving Stylist Podcast by Britt Seva

Thriving Stylist Podcast

2,103 Listeners

Maxwell Leadership Podcast by John Maxwell

Maxwell Leadership Podcast

2,460 Listeners

The Journal. by The Wall Street Journal & Spotify Studios

The Journal.

5,947 Listeners

At The Table with Patrick Lencioni by Patrick Lencioni

At The Table with Patrick Lencioni

1,131 Listeners

Shawn Ryan Show by Shawn Ryan

Shawn Ryan Show

42,571 Listeners

A Bit of Optimism by Simon Sinek

A Bit of Optimism

2,146 Listeners

Huberman Lab by Scicomm Media

Huberman Lab

28,579 Listeners

The Working Genius Podcast with Patrick Lencioni by Patrick Lencioni

The Working Genius Podcast with Patrick Lencioni

365 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

162 Listeners