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Is the customer always right? Only if you measure success through their eyes.
In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.
Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.
From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.
🎯 You’ll learn:
Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.
Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!
https://www.buzzsprout.com/2308468/subscribe
Support the show
3.7
1414 ratings
Send us a text
Is the customer always right? Only if you measure success through their eyes.
In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.
Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.
From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.
🎯 You’ll learn:
Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.
Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!
https://www.buzzsprout.com/2308468/subscribe
Support the show
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