Project Management Masterclass

16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects


Listen Later

Send us a text

Is the customer always right? Only if you measure success through their eyes.

In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.

Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.

From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.

🎯 You’ll learn:

  • How to apply value-driven delivery
  • Why user experience is your secret weapon
  • The six ways customer centricity shows up in real-world project work

Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.

 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

https://www.buzzsprout.com/2308468/subscribe

Support the show

...more
View all episodesView all episodes
Download on the App Store

Project Management MasterclassBy Brittany Wilkins

  • 3.7
  • 3.7
  • 3.7
  • 3.7
  • 3.7

3.7

14 ratings


More shows like Project Management Masterclass

View all
On Being with Krista Tippett by On Being Studios

On Being with Krista Tippett

10,389 Listeners

The School of Greatness by Lewis Howes

The School of Greatness

21,272 Listeners

The Read by Loud Speakers Network

The Read

27,253 Listeners

The Mindset Mentor by Rob Dial

The Mindset Mentor

13,517 Listeners

The Influential Project Manager by Kyle Nitchen

The Influential Project Manager

16 Listeners

The Diary Of A CEO with Steven Bartlett by DOAC

The Diary Of A CEO with Steven Bartlett

7,001 Listeners

Projectified by Project Management Institute

Projectified

215 Listeners

On Purpose with Jay Shetty by iHeartPodcasts

On Purpose with Jay Shetty

27,156 Listeners

The Everyday PM: Project Management Principles for Your Everyday Life by Ann Campea

The Everyday PM: Project Management Principles for Your Everyday Life

34 Listeners

IMO with Michelle Obama and Craig Robinson by Higher Ground

IMO with Michelle Obama and Craig Robinson

12,216 Listeners

How to Be a Better Human by TED

How to Be a Better Human

1,370 Listeners

Coaching Real Leaders by Harvard Business Review / Muriel Wilkins

Coaching Real Leaders

652 Listeners

The Mel Robbins Podcast by Mel Robbins

The Mel Robbins Podcast

20,416 Listeners

PMP Exam Success in 40 Days! - Project Management 101 by 40 Days to PMP Exam Success

PMP Exam Success in 40 Days! - Project Management 101

21 Listeners

What Now? with Trevor Noah by Trevor Noah

What Now? with Trevor Noah

4,059 Listeners