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Many salon owners believe that being understanding, flexible, and “nice” is what makes them a good leader. But what if that belief is actually holding your team back?

In this episode of The Elevate Podcast, we’re talking about the one thing most salon owners avoidand why that avoidance quietly damages accountability, confidence, culture, income, and the client experience.

You’ll learn:

Why letting things slide is not kindness, but avoidance

What actually happens to your team when expectations aren’t enforced

How lack of accountability impacts high performers, low performers, and overall morale

The hidden cost of avoiding hard conversations

Why clarity, consistency, and follow-through are the real forms of leadership

If you want 2026 to feel lighter, more aligned, and more profitable, this episode will challenge how you think about leadership and show you what needs to change.