Customer Service Revolution

186: Referrals Done Right


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About Scott Grates

Scott Grates has mastered the art of leveraging relationships to amplify business success. His approach centers on the belief that in a world rushing towards digital impersonality, the true edge lies in personal connections and consistent, thoughtful engagement.

Author of "Referrals Done Right" showcases his expertise in nurturing relationships that foster business growth.

 

Learn:

  • The concept of relationship marketing and why it's more crucial than ever in today's digital landscape
  • Infinite Referral Advantage® system, and how it differs from traditional marketing strategies
  • How to 'revive the personal touch' in business relationships.
  • What his TEDx talk, "Silence That Voice," is about

 

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

 

 

scottgrates.com

linkedin.com/in/scottgrates

 

Schedule a call to learn more about The DiJulius Group Consulting and Training

 

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Customer Service RevolutionBy John Dijulius

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