Summary: In this episode, Denise and John discuss John's journey from being an employee at UPS to becoming a successful entrepreneur in the beauty industry. They explore the challenges faced in starting a salon, the importance of customer service, and how John's experiences led him to become a sought-after speaker and consultant. The conversation highlights the evolution of The DiJulius Group and the lessons learned along the way.   Takeaways:

• John always had an entrepreneurial spirit.
• Their salon was created to improve the industry.
• Customer service was the key differentiator.
• Hiring inexperienced staff was a bold strategy.
• Transitioning to speaking was unexpected but rewarding.
• The importance of mentorship and learning from others.
• Building a strong company culture is essential.
• How The DiJulius Group evolved from speaking to consulting.
• Lessons learned shaped future business strategies.

    Chapters:   00:00Welcome and Listener Appreciation 01:49John's Entrepreneurial Spirit and Early Career 05:35The Journey to Opening a Salon 11:09Customer and Employee Experience Focus 15:34Hiring and Training Strategies 21:22Transitioning from Salon Owner to Speaker 29:24The Evolution of the DeJulius Group

 

Links:

2025 Livestream Workshops, Register now!

The Customer Service Revolution Podcast

The DiJulius Group

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

The Soul of a Startup

 

Schedule a call to learn more about The DiJulius Group Consulting and Training   Follow and Review:

We’d love for you to follow us if you haven’t yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We’d love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast.