June 27, 2023

201: Never Lose a Team Member Again with Joey Coleman

48 minutes

You’ve heard of buyers remorse—but what about new hire’s remorse? That is the feeling of worry, regret or uncertainty that a new team member might have when taking a new role with your team. Today, returning guest Joey Coleman shares insights his new book, Never Lose an Employee Again: The Simple Path to Remarkable Retention.

Make sure to also check out our previous conversation **083: Breaking through Buyer’s Remorse—Never Lose a Customer Again with Joey Coleman.

More About Joey: Joey Coleman, author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days, has helped organizations retain their best customers and team members by turning them into raving fans. He is an award-winning speaker and co-host of the Experience This! podcast. He’s also a former criminal defense lawyer and one of the most generous, energetic people I know. Today we’re talking about his new book, Never Lose an Employee Again: The Simple Path to Remarkable Retention.

🌟 3 Key Takeaways

Be intentional with designing a new team member’s experience: What systems do you need to make sure someone’s pivot doesn’t result in a faceplant?

Orientation is different from onboarding: Orientation means introducing a new team member to their surroundings, with an overview of how things work in your business. Onboarding involves a structured series of contacts designed to create a warm, welcoming experience.

The first hundred days are critical when it comes to making a good impression on a new team member. But don’t stop paying attention on day 101; you still want to be creating surprise and delight moments throughout their tenure.

📝 Permission: Be gentler with yourself. Many entrepreneurs are great at being gentle with team members, vendors and clients, but are way too critical of themselves. Think about the experience of you interacting with you, and consider what you can do to provide little moments of delight and appreciation to yourself.

✅ Do (or Delegate) This Next: Send a quick video selfie to one of your team members (or extended team and/or contractors), thanking them for their contribution to your business.

🔗 Resources Mentioned

Joey on the Web, Twitter, LinkedIn

Video: Savannah Bananas, Savannah Bananas’ website, Pieces of Flair - Office Space

Articles: Architectural Digest’s Before and After

Flair! Wizard Pins

Tool: Hootsuite

📚 Books Mentioned

Never Lose an Employee Again and Never Lose a Customer Again by Joey Coleman

Giftology ****by John Ruhlin

The First 90 Days by Michael Watkins

Gallup’s It’s the Manager by Jim Clifton and Jim Harter

Free Time: Lose the Busywork, Love Your Business

Pivot: The Only Move That Matters Is Your Next One

Life After College

🎧 Related Episodes

Joey’s Podcast: Experience This!

Pivot: 177: Pivot Method as 4-Stage Coaching Framework

Free Time: 083: Breaking through Buyer’s Remorse with Joey Coleman

146: New? Help Us Welcome the Next You (A Message for Your New Team Members)

145: Tips for Training Part-Time Team Members with Kaneisha Grayson

128: A Tale of Two Teas, On Botching the Basics and Correcting Mistakes (Or Not)

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📝 Check out full show notes from this episode: https://itsfreetime.com/episodes/201

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By Jenny Blake

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