Going back to basics includes how to create and use checklists effectively!

Shelly Ryan is a Registered Dental Assistant with more than 20 years of dental experience in clinical, front desk, office management, training and consulting.

Shelly often works as a player coach, side-by-side with administrative and clinical staff as an experienced colleague. Staffs respond well when Shelly works with them on verbal skills, communication, conflict resolution and accountability.

http://www.advancedpracticemanagement.com

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