Pat’s stressed trying to get through to Borsetshire Water. Whilst Emma still has a role as parish councillor, she offers to help. Emma gets on with some online research for Pat, and finds details of the The Borsetshire Clean Water Action Group and other paperwork. Pat thanks her for her excellent work, and Emma promises to keep digging. Pat’s impressed when Emma reports she’s managed to contact someone via the water company’s press office, though she’s been brushed off. Pat thinks radical action is needed, but she counsels Emma not to get too involved given her precarious position on the parish council. However Emma is adamant, and feels she owes Pat after she wrote the reference for George. She also needs something to make her feel powerful. Pat concedes the point; she’s always regretted holding back in the past and this time nothing’s going to stop her.