May 31, 2023 by Corinna

Wondering why more people aren't buying your product?...

Well, it could be many things. But maybe your customers are confused about how to start doing business with you.

Imagine a brand new potential client finds about your brand. They're curious enough to go check out your website or store. They might even scan the website all the way to the bottom! But they don't take action because they can't figure out what exactly is going to happen when they click the BUY NOW button.

This is a problem I see time and again on company websites and messaging. (I am guilty of it too!) As business owners, we aren't making the whole process clear. We are so close to our product that we assume everyone knows how it works! But what if they don't?...

For example, a prospect sees your "SHOP ONLINE" button, but they don't understand how pickup works. Where or when are they picking up the product? Or do you deliver it? When do they select that option? So they don't click the button.

People will not enter into a state of confusion.

Our job as marketers is to eliminate confusion, and part of that means we need to proactively map out the journey for them BEFORE they even step into the call-to-action-button -- to help them see the critical milestones in the ENTIRE process from purchase to fulfillment.

What does this look like? One popular method for communicating this information is to use something known as the "3-Step Plan." In today's podcast, I discuss what this plan can look like for a farm business, and I share some questions you can use to help you figure out your 3 steps.

This podcast was sponsored by Local Line, the leading e-commerce platform for the local food system. Try Local Line for your farm today! Local Line is offering a free premium feature for free for one year on top of your paid subscription. Claim your discount by signing up for a Local Line account today and using the coupon code: MDF2023. Head to my special affiliate link to get started: www.mydigitalfarmer.com/localline

Resources Mentioned In This Episode:

I reference several examples of how the 3-Step Plan looks on actual websites. Check them out:

• SharedLegacyFarms.com/csa-membership <== my farm's CSA sales page
• WillowhavenFarm <== my farmer friend Tessa Demaster shows a Plan for a customizable CSA
• DallasOasis.com <== a wedding/event planner company
• Seven Sons Farm <== meat subscription box
• Chamberlain Law Group <== even my lawyer in Perrysburg, Ohio, is using a Plan section!!

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Sign up for my CSA Academy -- and get access to my CSA member resource library to use for your own CSA (as long as you're a paying member). Use coupon code TRIAL to get your first month for $1.

Ten Common Farm Website Mistakes -- Use this PDF guide as a checklist to identify and troubleshoot common website messaging mistakes!

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