The Takeaway

So, what can a service advisor or dealership leader take away on making a BDC more successful? Armorer recommends:

• Train BDC employees to go after the opportunities right in front of them and learn from successful employees in other departments.

• Leadership can do better: We're too busy trying to solve short-term problems in ways that have long-term adverse effects. Start with making the onboarding process better. Have a pathway for growth and create leaders.

• Start having fun: Dealerships have over 45 percent turnover, so something is going wrong. Guide the new post-COVID profits the dealership makes into better training and happier employees.

Want to get more insight from Shawn Armorer on making your BDC successful? Hit play to listen to the full episode now.