From Client Chaos to Firm Flow: Structuring for Scale

How should you structure your firm as you grow?

In this episode, I walk you through how I’ve built and refined the structure of my practice—so that every client has a home and I’m no longer the bottleneck.

You’ll discover:

→ The role of a client manager and why it’s the first hire you need to make
→ How to structure your team for both delivery and development
→ When to recruit offshore and when to scale with more managers
→ Why not every “manager” should be managing people

I also break down the real team setup behind our £1M+ firm, and share how we balance experience, strengths, and culture across UK and offshore staff.

If you're feeling stuck between doing it all yourself or hiring blindly, this episode will give you clarity on how to build a team structure that fits your firm—and your goals.

Take a listen and let me know what you think. Message me on LinkedIn. I’d love to hear from you.

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