Welcome, and today we’re talking about when an employee decides to leave or when you need to terminate their employment. So what are the circumstances when it’s time to say goodbye? 1. When a member of your team is not hitting the required Salon standards. You should also have in place a capability procedure and also a disciplinary procedure. 2. When they quit. To get to the stage where they’re actually resigning from a position, is a big mental process for an employee and when they’ve got to that stage, it’s too late. 3. It becomes all about the money. Pay your staff as much as you can possibly afford and then the conversation when they’re asking for extra pay rise is very short indeed. So there are four golden rules for when we’re dealing with employees resigning or us terminating their employment: 1. We are never surprised. I will not take a meeting unless I know what’s on the agenda. That gives me a chance to be prepared, to start planning ahead so you are fully prepared and fully armed. 2. You must have a plan; you should have an ideal termination date in place, before meeting with the employee, you should have a plan on what you’re going to be telling all of their clients, you should have a marketing plan and you should also have an overall team plan. 3. The meeting. When it’s time to say goodbye it’s much better if you get it over and done with. 4. The termination date. The second somebody resigns from your employment they are gone from the premises. There is one exception and that is if someone is literally leaving the country. I hope that’s been useful to you, if it has don’t forget to subscribe to this channel and I will see you again next Monday. Take care.