Don't forget to flush, people! Nick Kyte, an 8-year agent in the Ottawa, Canada area, stumbled across an unwelcomed guest when taking his clients through a walk-through. Listen in to hear why Nick now carries around a backpack of cleaning supplies — and learn why kindness, cleanliness, and emotional resilience will never go out of style.

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• • 01:00 - Introducing Nick, an agent of 8 years in the greater Ottawa, Canada area
  • 02:00 - Before real estate, he worked for the federal government and for a hospital in the HR department/labor relations
  • 03:30 - The overlap between HR and real estate
  • 03:35 - Your day to day is never the same, the pros and cons change daily, emotions change, and situations can change quickly, too
  • 05:45 - On keeping a buyer focused on the prize
  • 05:50 - Everyone's different but must stay motivated; if the timing isn't right, take a break
  • 06:30 - Everyone's going through the same thing; we're going through it together
  • 08:40 - Nick's CSIRE story
  • 09:35 - He was showing property and arrived a bit early; he wanted to ensure the sellers or another agent wasn't inside
  • 10:00 - The door opened and he fell almost two steps; the man came to the door just in his underwear and it was freezing
  • 10:35 - He told his clients and was laughing; they waited until the man was ready and came back for the showing
  • 11:40 - The house wasn't the right fit
  • 12:00 - Another CSIRE story
  • 12:05 - He was showing a property late last year and was limited to 30 minutes and only the two buyers that would be on the title
  • 12:40 - He rang the doorbell and was met by the agent at the time; they said they'd be done in a minute
  • 13:00 - He went in COVID-compliant, went into the bathroom to turn on the light, and there was a poop in the toilet
  • 13:45 - Flush, people!
  • 14:00 - Lessons
  • 13:40 - He carries around cleaning supplies so he is prepared
  • 16:00 - Another CSIRE story
  • 16:05 - He was inside a gorgeous house, and his client said he thought someone was outside; in the back patio peeking in was a man, wife, and a mother
  • 17:00 - They kept looking around and the people kept peering in through the windows; it impacted the way the home was perceived
  • 19:20 - There's what we control and what others do
  • 19:30 - You can have a process with clients
  • 20:15 - Let your REALTOR® help you manage emotions, clean up after yourself, and be kind when you're receiving help
  20:30 - How to reach Nick: his website, Facebook, Instagram, and YouTube

3 Key Points

1.) Know when to take a break.

2.) Stay motivated.

3.) Don't forget to flush (and wash your hands)!