Customer service is a part of summit hosting that most look at as a "necessary evil". It can be hard to read a piece of feedback, detach yourself from what's being said, and keep emotions even while crafting a response. In this episode, Margaux Fraise is here to share how her extensive experience in retail prepared her to handle summit customer service in a way we can all learn from! For show notes, head to https://summithosthangout.com/277