In this episode of World Class Real Estate, Ian Macbeth and Mark Worrall sit down with Kevin Hollinrake, Shadow Secretary for Levelling Up, to explore how marginal gains, customer-first thinking, and smarter housing policy could reshape the UK property market. From 95% satisfaction rates (thanks in part to feedback from his own mum) to fresh ideas for first-time buyers and downsizers, Kevin shares a practical vision for better homes and better service.

🎯 Key topics:

• The power of small, consistent improvements

• Tailored policies for local housing needs

• Support for first-time and last-time buyers

• Why trust, not targets, should guide housing reform

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