In this episode, James & Logan share 3 specific areas we're making changes to improve our service as a podcast agency.

No one likes to hear criticism, but it's what you do with that feedback that can greatly change your trajectory. We're taking some recent feedback to heart & making steps to improve & grow.

When you have a system for addressing broken processes, you set yourself up for better success in the future by learning from your shortcomings instead of accepting the status quo or chalking it up to a "high maintenance" customer.