Psychologists Off the Clock

302. Say the Right Thing with David Glasgow

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In today's world, society is more polarized than ever before. With people taking positions on issues related to identity, diversity, and justice, engaging in these conversations can seem like a daunting task. Yet, this is precisely what we need to do if we want to build a more just and equitable society. 


In this regard, our latest episode where Jill Stoddard interviews author David Glasgow is a must-listen. Glasgow's book, "Say the Right Thing: How to Talk About Identity, Diversity, and Justice" provides valuable insights on how to approach these sensitive topics in a way that fosters understanding, empathy, and positive change.


The discussion delves into the controversial "cancel culture" and the need to show compassion and understanding towards those who make mistakes. Additionally, he emphasizes the importance of embracing a growth mindset and illustrates strategies to overcome conversational traps and navigate disagreements respectively. Take advantage of this opportunity to learn how to engage in challenging and compassionate conversations. Listen to the episode now!

Listen and Learn: 
  • How David’s background as a lawyer and personal struggle with belonging influenced his interest and career in social justice, equality, and inclusion.
  • What makes conversations surrounding identity so difficult and why do we shy away from having them in today’s society?
  • Why we should welcome the democratization of discomfort in social conversations. 
  • Cancel culture - why we should use this as an opportunity for growth, not villainization. 
  • How to respond to conversational traps.  
  • What privilege is and is not?
  • Why misunderstandings arise in identity conversations. 
  • How to ‘right-size’ feedback in relation to privilege or bias. 
  • Tips for respectfully disagreeing. 
  • How to apologize effectively using the Four R’s. 
  • Is cultural sensitivity helping or hindering the conversation around diversity and identity?
    • Resources: 
    • Learn more about David’s work as a diversity and inclusion specialist by visiting his website: https://www.david-glasgow.com/
    • Get your copy of Say the Right Thing: How to Talk about Identity, Diversity, and Justice at our bookshop: bookshop.org/a/30734/9781982181383
    • The Meltzer Center for Diversity, Inclusion, and Belonging: law.nyu.edu/centers/belonging
    • Follow David on Twitter (@dvglasgow) 
    • Find out more about Deconstructing Karen referenced in the intro of this episode: deconstructingkaren.com
    • Thanks for the Feedback: The Science and Art of Receiving Feedback Well 
    • The Apology



      • About David Glasgow 

      David Glasgow is the executive director of the Meltzer Center for Diversity, Inclusion, and Belonging and an adjunct professor at NYU School of Law. He has written for a range of publications including the Harvard Business Review, HuffPost, and Slate, and served as an Associate Director of the Public Interest Law Center at NYU School of Law. Please visit him at david-glasgow.com. 

      Related Episodes: 
      • 76. Gender and Sexual Minorities with Aisling Leonard-Curtin and Matthew Skinta
      • 96. Effective Conversations About Diversity with Anatasia Kim and Alicia del Prado
      • 163. The Likeability Trap with Alicia Menendez
      • 169. Microaggressions, Mental Health Disparities, and Racial Trauma with Monnica Williams
      • 176. Fair Play with Eve Rodsky
      • 185. Good Guys: Allies in the Workplace with Brad Johnson and David Smith
      • 273. A More Just Future with Dolly Chugh
      • 290. Shared Sisterhood: Collective Action for Racial and Gender Equity at Work with Tina Opie and Beth Livingston

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