What do you do when faced with an upset client? And how can you guide your team so that not only does it never happen again but so that you turn that client into your biggest fan?

Being a leader is often glamorized, but one of the most challenging aspects of being a leader is that the buck stops with you. Everything rises and falls on leadership—both the good and the bad. Part of your job is putting your ego in check, and handling tough clients when things go wrong is going to be a big part of that.

The four steps are:

1. Connect with the client
2. Know what to say
3. Make it right
4. Teaching your team

If you follow these steps effectively, you can save any client and make sure they keep coming back to you for more.

Connect on Instagram:

• Seychelle Van Poole: @seychellevp
• Vija Williams: @viavija
• Sarah Reynolds: @sarahreynoldsoji
• Wendy Papasan: @wendypapasan

Empire Building is a production of Crate Media