In this episode of The World Class Real Estate Podcast, Jonny Palmer joins Mark and Ian to break down the essential ingredients of a truly world-class estate agency. From the power of relentless standards and consistency to the importance of building strong, collaborative relationships with conveyancers, Jonny shares actionable insights every agent can implement today.

He introduces the RARE formula for choosing solicitors – Reviews, Awards, Referrals, and Experience – and explains how his FAST service is transforming transaction speeds through better systems, weekly updates, and tech-led communication like WhatsApp.

If you're looking to level up your operation, streamline completions, and retain exceptional people in your business, this conversation is a must-listen.

Key Takeaways:

• Why systems and standards beat talent alone.

• How to choose the right conveyancers using the RARE method.

• What the FAST service means for speeding up transactions.

• Simple yet powerful action steps to improve communication between agents and solicitors.

  🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/