Every now and then you'll get a serial low performer that is a toxic presence in your team. They can be incredibly stubborn and many leaders find dealing with these people the hardest part of their work. In these cases it is unhealthy for both them, yourself and likely several other people in the team if they don't seriously change their ways or move on. I cover a three step process for removing them from your team Coach, Counsel, Shoot. This is sounds tough and brutal but it really just a framework for either improving or removing low performers. Great Chiefs are brilliant at shifting low performers into better performance or moving them on. They understand the importance of getting the right people on the bus and letting the wrong people off at the next stop. Shifting this individual can be a huge relief for everyone involved. Many time I've seen whole teams take a collective sigh of relief. They didn't realise how much of an impact the person was having. They spread their wings and really fly. And when it this process is done with respect for the low performer at every single point it removes much fo angst. Every leader I've ever helped through this process comes out the other side really proud of their courage and effort. They grow as people and as leaders.