In this episode of The World Class Real Estate Podcast, Irish estate agency leader Regina Mangan joins Ian Macbeth and Mark Worrall to share the powerful impact of consistency, small gestures, and exceptional service in the property world.

Regina draws on her background in hospitality to explain how empathy, attention to detail, and being “boringly consistent” drive client satisfaction and trust. From WhatsApp vendor groups to handwritten notes and always picking up the phone, she believes the little things make the biggest difference.

The conversation also dives into Ireland’s red-hot property market, how regulation and a mandatory two-year college course elevate standards, and the major role that efficient solicitors play in faster completions.

Packed with insights for UK and international agents alike, this episode is a masterclass in combining professionalism with personal touches to build long-term success.

🔊 This episode is sponsored by Iceberg Digital – Revolutionising the estate agency industry through automation, innovation, and world-class marketing. https://iceberg-digital.co.uk/