When I talk with physicians about staffing, one role comes up again and again: the front office. And too often, it’s underestimated.

Your front office is not just answering phones. They are the first voice your patients hear, the gatekeepers of your schedule, and often the ones protecting—or quietly draining—your revenue.

In this episode of Physicians Hanging a Shingle, I walk through the key skills I believe front office staff need to be successful in a private practice. Instead of focusing on job titles or years of experience, I’m sharing how I think about hiring for skills, mindset, and fit, especially in small or growing practices.

If you’re planning to open your own practice, hiring your first front office staff member, or feeling the strain of a misaligned hire, this episode will help you think more strategically about one of the most important decisions you’ll make as a practice owner.

If you want step-by-step guidance to build your practice business plan, check out my new digital course: Plan to Practice. It's a short course designed to take you from scattered practice ideas to a detailed, individualized business plan. Learn more about the course by going to hangingashingle.com/ptp

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If you’re building your own private practice and want step-by-step guidance from someone who’s done it successfully—I’d love to help.

Click here to learn more about 1:1 coaching.

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