Stephen M. Shapiro is an expert on innovation, the creator of Personality Poker®, the author of Best Practices Are Stupid, and a speaker who has presented to audiences in more than fifty countries. He previously led a 20,000-person process and innovation practice during a fifteen-year tenure at Accenture. He is a regular columnist for Inc.com. In 2015 he was inducted into the Speaker Hall of Fame. And in 2017 he was a regular judge and mentor on the TLC innovation reality television show, "Girl Starter." His sixth book, INVISIBLE SOLUTIONS, will be published early 2020. 

 

"Anytime you're making an investment, I want you to just put the pause button on it. Don't stop it. But put the pause button on it. Ask yourself a simple question, which is, what is the problem we're really solving? What is the problem we're really solving?"

- Stephen M. Shapiro

 

Why you have to check out today’s podcast:

• Discover breakthrough solutions faster through effective collaboration and by looking beyond their areas of expertise
• Know how to reveal hidden solutions to difficult problems by asking better questions.
• Learn how to solve the right problems...the right way...in less time...with less risk

 

 

Learn More about the 3X Value Growth™ Model

Go to www.3xvaluegrowth.com/model

 

 

Episode Takeaway:

"I think is important for companies to focus on is recognizing that the best answer, the best solutions, are often right in front of your nose. If we can take the time to actually step back and make sure we're solving the right problems, and we're reframing them the right ways, we will get an incredible amount of value."

- Stephen M. Shapiro

 

  Resources|Links

• Link: www.Stephenshapiro.com 

Connect with Stephen Shapiro: 

• Youtube: https://www.youtube.com/user/247innovation
• Facebook: https://www.facebook.com/Shapiroinnovates 
• Twitter: https://twitter.com/stephenshapiro

LinkedIn: https://www.linkedin.com/in/shapiroinnovates/

Kevin Hallinan is an expert at developing sales teams into high achievers, and sales leaders into true coaches and mentors. He is a partner at WINNING, Incorporated, part of the worldwide Sandler Sales Training Network. He regularly speaks before audiences large and small and hosts Winning Business Radio on W4CY Radio. 

In this episode, Kevin shares how he helps develop sales teams into high achievers, and sales leaders into true coaches and mentors.

 

“Q: Why do business leaders continue to make the same mistakes over and over again?A: A lot of the organizations that I work with, the leaders didn’t come up to the sales organization, so that world is foreign to them. They’re technologists, they’re experts in a field. They’re not sure how to coach and manage the sales animal if you will.”

– Kevin Hallinan

 

Why you have to check out today’s podcast:

• Discover how to transform mediocre performers into selling superstars.
• Know battle-tested advice on driving personal and organizational success by breaking the rules of conventional selling.
• Learn how to avoid the trap of repeated sales mistakes

 

Learn More about the 3X Value Growth™ Model

Go to www.3xvaluegrowth.com/model

 

 

Episode Takeaway:  Valuable free actions that Kevin suggest that the audience members can implement that will increase the value of their business.

 

“Hold salespeople accountable to minimum behaviors that drive pipeline.”

-Kevin Hallinan

Resources|Links

• Link: www.winninginc.sandler.com 

  Connect with Kevin Hallinan: 

• Youtube: https://www.youtube.com/user/SandlerWorldwide
• Facebook: https://www.facebook.com/WINNINGIncorporated
• Twitter: https://twitter.com/WINNINGSandler
• LinkedIn: https://www.linkedin.com/company/winning-incorporated/?trk=hb_tab_compy_id_

An author, speaker and consultant, Ken Keis PhD, the President and CEO of CRG Consulting Resource Group International Inc., is an expert on leadership, life purpose, wellness  and the foremost global authority on behavioral assessment strategies and processes that increase and multiply your success rate. 

In this episode, Ken shares how he helps individuals, teams, and organizations to realize their full potential and to live on purpose.

 

“Get to know yourself, you’re the only person that’s responsible for it.”

– Ken Keiss

 

Why you have to check out today’s podcast:

• Discover the secrets to understanding yourself and others
• Know know more about style and how you can use it to improve your life, relations and interactions with others?
• Learn more about interacting with others and how style affects every area of your life

  Learn More about the 3X Value Growth™ Model

Go to www.3xvaluegrowth.com/model

 

 

Episode Takeaway:  Valuable free actions that Ken can suggest that the audience members can implement that will increase the value of their business.

1. First of all, is just taking action, make this a priority.
2. Decide today that now this is going to be priority – to develop ourselves, develop our skills, and to look for what the gaps are, so we can go to the next level.

  Resources|Links

• Get  a copy of Ken Keis’ Book: The Quest For Purpose A Self Discovery Process To Find It, And Live It!: https://kenkeis.com/3xvalue
• www.crgleader.com

Shep Hyken is a customer service/experience expert and keynote speaker. He is the New York Times bestselling author of seven books, including Moments of Magic®, The Cult of the Customer, Amaze Every Customer Every Time, and The Convenience Revolution. He also created The Customer Focus™, a customer service training program.

In this episode, Shep teaches business leaders and owners the importance of creating a customer service culture.

 

“I want you to think about being convenient for your customers. Be easy to do business with, eliminate friction, find the interaction points, again, those moments of truth.”

– Shep Hyken

  Why you have to check out today’s podcast:

• Learn how to create an amazing customer service experience
• Know why customer experience is your business’ single biggest competitive advantage
• Discover how to make your customers no longer compare you to your competitor as they compare you to the best service they ever had from anyone.

Learn More about the 3X Value Growth™ Model Go to www.3xvaluegrowth.com/model  

Episode Takeaway:  Typical Symptoms Of That Problem For Businesses That You See Them Experiencing Or That They Talk About That Makes Them Realize They Need Help with Their Customer Service Culture

1. There has to be the measurement in place. You can’t manage what you don’t measure. We could look at customer satisfaction scores, for example, what are those scores?
2. We can look at churn. How often do we do business with a customer and then we never hear from them again? 
3. If you want to call it a number or a stat, does the customer come back? Because that’s really what we’re focused on.  Loyalty being about the next time every time. What are we doing now to make sure that the customer comes back?

Resources|Links

 

• https://hyken.com/blog/

 

Connect with Shep Hyken

• https://hyken.com
• Facebook
• Twitter
• Linkedin
• Contact Shep (314) 692-2200

John DiJulius is the authority on world-class customer service. He is an international consultant, keynote speaker, and the best-selling author of three customer service books. His newest book is The Relationship Economy.  He is the founder of three businesses: The DiJulius Group, an international consulting firm focused on changing the world by creating a Customer Service Revolution; John Robert’s Spa, a chain of upscale salons in Northeast Ohio which has repeatedly been named one of the top 20 salons in America; and Believe in Dreams, a non profit that helps make dreams come true for deserving children. 

In this episode, John teaches business leaders about the importance of relationship-building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever--and they will be the key to success for businesses moving forward. 

 

“Today we live in a digital disruption era, and technology has provided us unprecedented advances, however, as convenient as it is, it’s also changed every part of society. And we are relationship-ly disadvantaged, and personally and professionally, and we’re living in a touchscreen age.”

– John DiJulius

 

Why you have to check out today’s podcast:

• Learn why everyone says technology weakens relationships
• Know why customer experience is your business’ single biggest competitive advantage
• Discover why relationship economy is all about valuing customer experience, customer personalization, and relationships - the key to success for businesses moving forward

  Learn More about the 3X Value Growth™ Model

Go to www.3xvaluegrowth.com/model

  Episode Takeaway: Three Strategic Ways to Dominate The Relationship Economy

1. Use technology. I love technology. It’s not the enemy. Use technology to perform basic tasks. Conveniences enabling your employees to focus on what’s most important. Building relationships that result in higher customer loyalty, retention, lifetime value, and job satisfaction.
2. Build a culture, an internal culture that creates emotional connections with your employees.
3. Incorporate the relationship building, training, for new and existing employees.

Resources|Links

• https://thedijuliusgroup.com

Connect with John DiJulius

• https://thedijuliusgroup.com
• Facebook
• Twitter
• Linkedin

 

Charles H. Green is an author, speaker and world expert on trust-based relationships and sales in complex businesses. Founder and CEO of Trusted Advisor Associates. Charles is the author of Trust-based Selling, and co-author of the iconic The Trusted Advisor and the Trusted Advisor Fieldbook. 

In this episode, Charles shares how trust is the single most powerful factor driving client relationship effectiveness – including business development.

 

“People look at the word trust, and they read these things in the press about trust, and it makes it look like it’s a simple problem. And they want to become known for being more trustworthy. ”

– Charles H. Green

 

Why you have to check out today’s podcast:

 

• Learn how to deserve and earn a buyer’s trust.

• Determine how trust between buyer and seller is created and explains how both sides benefit from it.

• Discover why trust goes hand-in-hand with profit; how trust differentiates you from other sellers; and how to create trust in negotiations, closings, and when answering the six toughest sales questions.

 

 

Learn More about the 3X Value Growth™ Model

Go to www.3xvaluegrowth.com/model

 

Resources|Links

 

•  www.trustedadvisor.com 

 

  Connect with Charles H. Green

 

• Facebook

• Twitter

• Linkedin

 

 

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE. An international speaker, he specializes in applying the science of influence in everyday situations. He’s one of only 20 Cialdini Method Certified Trainers in the world. His new book, Influence PEOPLE, is an Amazon bestseller. 

In this episode, Brian talks about how to influence people using the Science of Persuasion and what it means to influence people.

“One of the most simple things that people can do, instead of telling people what to do, start asking. ”

– Brian Ahearn

 

Why you have to check out today’s podcast:

• Learn the importance of Influence in sales and negotiations
• Determine what it means to influence people
• Discover how to influence people using the Science of Persuasion

 

Learn More about the 3X Value Growth™ Model

Go to www.3xvaluegrowth.com/model

 

 

Episode Takeaway:

“Don’t try to get people to like you, but do what you can to try to come to like the people you work with, the clients you serve, the vendors you deal with, and any other constituents that you interact with, do your best to come to like them. And then the side benefit of it is this, you’ll enjoy working a whole lot more.. ”

– Brian Ahearn

 

Resources|Links

• https://www.influencepeople.biz/

Connect with Brian Ahearn

• Facebook
• Twitter
• Youtube 
• Linkedin

 

Laura Pennington Briggs is a former inner-city teacher turned freelance writer, entrepreneur, TEDx speaker, and author of "How to Start Your Own Freelance Writing Business" with Entrepreneur Press.  

Since 2013, she's worked full-time as a freelance writer online. Today, she manages her freelance writing business in the mornings and coaches other freelancers in the afternoon. A digital nomad with a passion for freedom-based careers, Laura uses her skillset to help freelancers build a tailored plan for their success.

In this episode, Laura talks about how she helps freelancers and service-based be unstuck, move forward and scale without burnout or headaches.

 

"If you're someone who makes a hundred or five hundred or a thousand dollars an hour, don't get stuck doing $20 and $30 an hour task. find one thing you're doing in your business that can be easily outsourced to somebody else for a much lower cost freeing up your time to work on more of those high-value tasks."

–Laura Pennington Briggs

 

Why you have to check out today’s podcast:

• Learn the importance of delegation to business success
• Determine why business owners struggle to outsource
• Discover how to turn your freelance side hustle into a full-fledged career you love, pays the bills and helps clients

 

 

Learn More about the 3X Value Growth Model

Go to www.3xvaluegrowth.com/model

 

 

Episode Takeaways: How Laura make business owners outsource and get them to break the time-suck non-income generating habits?

I think it's to recognize that you can stay where you're at right now but it's not going to help you go to the next level. And one question I challenge you to ask is, 'As you're doing these tasks say, Would a CEO be doing this? Would you find a CEO of a company doing this particular administrative task?' And if the answer is "No", it might be time for you to change up how you approach it and what you decide to do instead. " - Laura Pennington Briggs

 

Resources|Links

• Better Biz Academy Channel on YouTube

 

Connect with Laura Pennington Briggs

• Freelance Freedom Youtube Channel
• http://www.betterbizacademy.com
• Book: Start Your Own Freelance Writing Business: The Complete Guide to Starting and Scaling from Scratch
• [email protected]
• +(1) 240-686-5547

 

Enjoyed the Podcast?

Please subscribe on iTunes for updates

 

Allan Langer is an award-winning sales consultant, best-selling author, sales coach, and trainer, and motivational speaker that has sold over 70-million dollars’ worth of product in his 22-year sales career. His book, The 7 Secrets to Selling More by Selling Less, is a hit with nothing but 5-star reviews on Amazon, and his philosophy of “helping” people, not “selling” people, has been resonating throughout the selling world. 

In this episode, Allan talks about how to take your sales game to the next level by helping, not selling.

 

“If your mindset is, ‘I’m not here to sell you.  I’m here to help you.’ You’ll actually be amazed at how many more sales you make because you don’t have the “commission brats” walking in. The customer realizes in a genuine way that you are there to help them.”

–Allan Langer

 

Why you have to check out today’s podcast:

• Learn to sell more than you ever have in your career;
• Know how to  sell a product or service to customers and actually feel good about yourself doing it;
• Discover how to never use a “sales pitch” again

 

Learn More about the 3X Value Growth Model

Go to www.3xvaluegrowth.com/model

 

 

Episode Takeaways: What can you do after the book is done to keep yourself motivated and to actually implement The 7 Secrets to Selling More by Selling Less: …..The Ultimate Guide to Reinventing Your Sales Life

• A- Animate, which means get going, start.
• C- Calibrate, calibrate yourself. Stop once a week and actually figure out if you’re on the right track. If you’re doing things that are heading in the right direction.
• M-Motivate, obviously you had to figure out how to motivate yourself and what motivates you.
• A- Adulate is the last one. And that means when you do something that you’re proud of, reward yourself. Take yourself to dinner, buy yourself a bottle of wine. Don’t just pretend that’s like, “Okay, that’s just part of my day”. Actually, reward yourself.

 

Resources|Links

• The 7 Secrets to Selling More by Selling Less: …..The Ultimate Guide to Reinventing Your Sales Life
• https://allanger.com

 

Connect with Allan Langer

• https://allanger.com
• Linkedin
• Facebook
• Instagram

 

Enjoyed the Podcast?

Please subscribe on iTunes for updates

Mark Stiving is chief pricing educator at Impact Pricing.  He earned a Ph.D. in pricing, wrote a book on pricing, and wrote hundreds of articles and blogs.  He was a pricing executive and has coached many companies on pricing and value. He currently shares his pricing knowledge on the podcast, Impact Pricing. 

In this episode, Mark talks about how value-based pricing helps a business be more profitable through an understanding of pricing and value. 

 

“Value-based pricing simply means charge what your customers are willing to pay.”

–Mark Stiving

 

Why you have to check out today’s podcast:

• Know your way to more profitable pricing by adopting value-based pricing

• Learn why you should charge higher prices for your services

• Know why pricing is the most powerful tool in your marketing mix

 

Learn More about the 3X Value Growth Model

Go to www.3xvaluegrowth.com/model

 

 

Episode Takeaways: Different Revenue Buckets that Subscriptions Have to Deal With

• The first bucket is customer acquisition and everybody deals with how do I go when new customers.
• The second bucket is customer retention; how do I keep the people who I’ve won. And this is a real pain point when people drop out so it’s an easy one to not ignore. But the third one is how do I grow my existing customers. How do I get my current customers to pay me more money?
• The third bucket is revenue bucket that almost everybody ignores. 

 

Resources|Links

Subscription Growth Calculator: Gain valuable insight when you try our proprietary Subscription Growth Calculator at no cost. This powerful tool helps you determine how to grow your company through each key revenue bucket: acquisition, retention, and expansion. get it here: www.impactpricing.com/sgc

 

Connect with Mark Stiving 

• Email: [email protected] 
• www.impactpricing.com
• LinkedIn 
• Twitter 
• Podcast

 

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