In this episode of the podcast, host Logan Shinholser interviews Tom Droste, co-founder of Estimate Rocket, a software solution for service contractors to efficiently manage their businesses.

The conversation centers around the importance of documentation and Standard Operating Procedures (SOPs) for businesses, even though it might not be the most exciting or glamorous aspect of running a company. Tom discusses his background in accounting and the creation of Estimate Rocket as a tool to help contractors save time and money, allowing them to focus on their customers and essential work.

Tom emphasizes the significance of documentation as a business grows and team members increase. He highlights the need for SOPs, especially for processes that don't occur daily but still impact the business. Tom also talks about the practical approach to creating SOPs, suggesting starting with basic core processes, such as sales and workflow processes. He advises business owners to avoid overloading the initial documentation with too much detail but rather focus on creating a simple outline first and then refining it over time. He recommends tools like Google Docs or project management software like Basecamp to create, organize, and access these playbooks.

The discussion also touches on the challenges and benefits of having team members contribute to creating SOPs, as it can provide a more diverse and comprehensive perspective. The episode concludes with a reminder to make SOPs relevant, refine them over time, and not to aim for perfection in the first attempt. Tom's insights provide valuable guidance for contractors seeking to streamline their businesses through effective documentation and SOPs.

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