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441. The Psychology Behind Difficult Conversations with Sheila Heen [Encore Edition]
The most dangerous conversations aren't the ones we have. They're the ones we keep avoiding.
In this encore episode of The Game Changing Attorney Podcast, Michael Mogill sits down with Sheila Heen, Harvard Law professor, co-founder of Triad Consulting, and bestselling co-author of Difficult Conversations and Thanks for the Feedback. With over 30 years at the Harvard Negotiation Project, Sheila has spent her career studying why conversations go sideways and what it actually takes to have them well. In this conversation, Michael and Sheila unpack the hidden structure of every difficult conversation, explore why feedback triggers our deepest identity fears, and reveal how the most effective leaders learn to hear what others can't bring themselves to say.
Here's what you'll learn:
If you want to lead at the highest level, you have to be willing to have the conversations everyone else is avoiding.
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Show Notes:
07:45 — Why negotiation isn't a field, and why that's actually the whole point.
11:37 — How the Difficult Conversations book has evolved over the past 25 years.
18:09 — Why every difficult conversation is actually three separate conversations happening at the same time.
20:07 — The movie theater test: one question that reveals exactly how you handle conflict.
23:38 — The reason starting from your own story almost always backfires, and what to do instead.
29:51 — The one type of feedback leaders give constantly that makes everything worse.
34:44 — Why two people can receive the exact same feedback and have completely different reactions
39:13 — The mistake Sheila made with her three-year-old son that she now uses to teach every leader she works with.
----
Links & Resources:
Sheila Heen
Harvard Negotiation Project
----
Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel.
----
Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.
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If you enjoyed this episode, you may also like:
395. AMMA — Why Consensus Slows Growth and How to Fix It
View all episodes
By Michael Mogill
5
532532 ratings
The most dangerous conversations aren't the ones we have. They're the ones we keep avoiding.
In this encore episode of The Game Changing Attorney Podcast, Michael Mogill sits down with Sheila Heen, Harvard Law professor, co-founder of Triad Consulting, and bestselling co-author of Difficult Conversations and Thanks for the Feedback. With over 30 years at the Harvard Negotiation Project, Sheila has spent her career studying why conversations go sideways and what it actually takes to have them well. In this conversation, Michael and Sheila unpack the hidden structure of every difficult conversation, explore why feedback triggers our deepest identity fears, and reveal how the most effective leaders learn to hear what others can't bring themselves to say.
Here's what you'll learn:
If you want to lead at the highest level, you have to be willing to have the conversations everyone else is avoiding.
----
Show Notes:
07:45 — Why negotiation isn't a field, and why that's actually the whole point.
11:37 — How the Difficult Conversations book has evolved over the past 25 years.
18:09 — Why every difficult conversation is actually three separate conversations happening at the same time.
20:07 — The movie theater test: one question that reveals exactly how you handle conflict.
23:38 — The reason starting from your own story almost always backfires, and what to do instead.
29:51 — The one type of feedback leaders give constantly that makes everything worse.
34:44 — Why two people can receive the exact same feedback and have completely different reactions
39:13 — The mistake Sheila made with her three-year-old son that she now uses to teach every leader she works with.
----
Links & Resources:
Sheila Heen
Harvard Negotiation Project
----
Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel.
----
Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.
----
If you enjoyed this episode, you may also like:
395. AMMA — Why Consensus Slows Growth and How to Fix It
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