This episode includes mention of guns and a reference to an assault allegation. Please take care when listening.

Wade Mullen, impression management expert, joins Amy Fritz to share his observations of a Ramsey Solutions employee meeting. Wade Mullen shares how impression management works and points out some specific tactics that some people or organizations may use when they feel like their image is threatened.

Disclaimer: The observations that Dr. Wade Mullen shares are subjective and are his opinions based on his knowledge of impression management. This sort of analysis is most effective when it is done over a long period of time with multiple people reviewing the data.

[00:02:52] Background

[00:06:16] Dave Ramsey meeting audio part 1.

[00:13:28] Wade Mullen observations. Appealing to cultural norms and standards. Generational norms.

[00:16:04] Dave Ramsey meeting audio part 2.

[00:16:20] Language that stigmatizes others.

[00:18:35] Dave Ramsey meeting audio part 3.

[00:19:10] Legitimizing. Comparisons. Define the situation.

[00:24:15] The different categories of people taking in these messages. Condemning the condemner.

[00:28:16] Dave Ramsey meeting audio part 4.

[00:28:48] The difficulty of giving critical feedback.

[00:29:27] Dave Ramsey meeting audio part 5.

[00:30:21] Wade Mullen observations. Language of self-promotion. Creating the Us v. Them dichotomy.

[00:33:22] Dave Ramsey meeting audio part 6. (Mention of assault allegation)

[00:34:08] Dave Ramsey meeting audio part 7.

[00:34:25] Condemning the condemner. Exaggeration. Negative events misrepresented.

[00:37:02] Dave Ramsey meeting audio part 8.

[00:37:51] Got Your Six meeting clip from May 2019.

[00:38:51] MUM effect. 

[00:40:54] Dave Ramsey meeting audio part 9.

[00:41:57] Intimidating messaging. Unhealthy preoccupation with the identity at the top.

[00:44:57] Dave Ramsey meeting audio part 10.

[00:45:08] Appeal to cultural norms.

[00:45:49] Dave Ramsey meeting audio part 11.

[00:47:16] Dave Ramsey meeting audio part 12.

[00:48:33] What are we called to be loyal to?

[00:50:14] Ad break

[00:51:19] Dave Ramsey meeting audio part 13.

[00:51:43] Self-promotion and organizational promotion.

[00:53:30] Dave Ramsey meeting audio part 14.

[00:55:47] Prosocial behavior. Distancing.

[00:57:02] Dave Ramsey meeting audio part 15.

[00:58:24] Dave Ramsey meeting audio part 16.

[00:59:38] Stigmatizing.

[01:00:27] Dave Ramsey meeting audio part 17.

[01:02:23] Belittling legitimate concerns.

[01:03:31] Dave Ramsey meeting audio part 18.

[01:05:38] Dave Ramsey meeting audio part 19.

 

[01:06:10] Is there a freedom to express concerns?

[01:07:26] Advice for those in this sort of environment. Sensemaking.

[01:11:56] Advice for organizations.

Resources:

Wade Mullen

Cubicles of Charm, Crucibles of Condemnation

Erving Goffman book.

Something's Not Right: Decoding the Hidden Tactics of Abuse--and Freeing Yourself from Its Power

Nashville Scene Article

Daily Beast Article

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Host/Creator: Amy Fritz

Producer: Michelle Pjanic

Related Episodes:

Got Your Six Episode, Part 1

Got Your Six Episode, Part 2