Glenn Lundy

Glenn Lundy and Corey Smith discuss the importance of celebrating people in a dealership to get more out of them. They also talk about leveraging the service department in the sales process to increase value, and suggest that dealerships should ask customers what they want instead of assuming. Lundy emphasizes raising the standard of average for dealership employees and holding everyone accountable to it as a way to improve team cohesion, customer service, and revenue.