Go ahead and pick up an 8-count chicken nugget meal with a sweet tea, because this episode is going to make you hungry. We talk about Chick-Fil-A’s extreme ability to go the extra mile, try a new service idea, and make customers happy. We dig into how we can apply Chick-Fil-A’s workflows and ideologies to the construction industry to make our industry a better place to work and to create value in the exchange. We look into the idea of switching mindsets from providing a service to providing a product. We talk about innovation and its root in the past and how an appreciation of the past helps us move forward.

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