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In this episode of Podiatry Marketing, Tyson Franklin and Jim McDannald, DPM, discuss the importance of enhancing patient experience and online reputation for podiatric practices.

They outline five actionable steps for clinics to improve patient interactions and their digital presence: implementing a comprehensive feedback system, optimizing online listings and monitoring reviews, personalizing patient communications, leveraging technology to enhance convenience, and actively and empathetically responding to feedback and reviews.

These steps aim to increase patient satisfaction, foster practice loyalty, and improve the clinic's online reputation.

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