In this episode of Talking HealthTech, host Peter Birch speaks with Brad Kearns, Head of Strategic Workforce Planning & Talent Acquisition at Uniting NSW.ACT, about the realities of workforce management in aged care and the organisation’s journey with RLDatix’s technology platforms. Recorded from the RLDatix booth at the Digital Health Festival 2025, the conversation explores how Uniting leverages workforce management systems to improve rostering, enhance staff experience, and drive operational efficiency across their residential aged care and community services.

Key Takeaways

• Technology implementation in aged care goes beyond just adding new systems; true value comes from equipping people with the right skills to make the most of these tools.

• Uniting NSW.ACT's transition from legacy rostering to RLDatix’s Optima platform focused on workforce management compliance, payroll accuracy, and continuous process improvement rather than a one-off change.

• The main challenge is not the abundance of technology but consistently embedding and integrating it into operational culture, along with ongoing staff engagement and training.

• Workflow integration and interoperability enable systems to handle administrative work so humans can focus on high-value tasks and staff engagement, rather than manual data handling.

• Continuous measurement and learning are synthesised into organisational improvement, aiming never to settle but to keep pushing towards better operational and care outcomes.
  

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