Welcome back to another episode of Crickets to Cha-Chings! Today, we are going to dive into you several of the different kinds of customers that you find on the Etsy platform. I wrote a blog post about this a couple years ago and this updated and expanded version of that blog post. 

In this episode, we’ll talk about:

• Different types of customers you’ll encounter on Etsy
• Dealing with bargain-shoppers or bargain-hunters - Why I no longer accept coupon codes and not honor expired gift cards
• Approach I used to handle customers with high expectations
• The best way to manage procrastinating customers especially on holidays
• Importance of putting boundaries in place and sticking to them
• Adding extra fees for rush orders - is it necessary?
• Why you should be in control of your business
• Recognizing customer behavioral patterns and protecting yourself from future issues
• Responding to unhappy and tough angry customers
• Indecisive vs Decisive customers