Even cleaning businesses with raving reviews and A–Z checklists still face nightmare scenarios. Think after-hours emails, upset clients, confused employees, and "Oh no, what the hell do we do now?" conversations.

In this episode, our host Stephanie shares a recent (and horrific) scenario after a cleaning at an existing client's new property. Emotions were high with the client's upcoming family visit and personal challenges, and Stephanie's team had to make it right. Hear how her team navigated the chaos without burning bridges or backing down, as well as how they used it as a learning lesson moving forward.

What You’ll Learn :

Resources Mentioned:

— Maid Summit (Free Training Event): https://www.maidsummit.com

— ZenMaid Scheduling Software: https://get.zenmaid.com/

— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind

Try ZenMaid free for 14 days! Get.ZenMaid.com

Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/

Read the full transcript: https://www.zenmaid.com/magazine/when-misaligned-expectations-lead-to-angry-client-emails/