The Foundr Podcast with Nathan Chan

653: (Solo) Why Community Is the Most Undervalued Asset in E-Commerce Right Now


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Most e-commerce founders treat influencer marketing and community like two separate strategies — two separate budgets, two separate teams. But that split is exactly why so many brands hit a ceiling they can't explain.


Here's the problem: influencer marketing is a reach play. Every time you want that reach, you pay for it again. Community works differently — when customers feel genuinely connected to your brand, they come back without you paying to reach them.

In this episode, I break down what Fate The Label did over eight years that turned their community into a business asset so valuable that Bondi Sands, Fount, and other major brands paid to be in the room with them — and what it means for how you should be thinking about your brand right now.

Here's what you'll take away:

  • Why community is an asset that compounds — not a feel-good strategy that's hard to attribute to revenue
  • How Fate The Label's "Fate Estate" festival event in Byron Bay was eight years of deliberate community-building made visible
  • The real economics: why a customer embedded in your community has dramatically higher LTV than one who bought from a single influencer post
  • Why treating influencer and community as separate budgets is the mistake holding most brands back
  • How to start thinking beyond your next campaign — and what strong community makes possible
  • If you're running influencer campaigns but not building anything between them, this episode will show you exactly what you're leaving on the table — and how to start changing that.

    If you're loving this solo series, I'd love to hear your feedback. Email me directly at [email protected] — I read every reply. Hope you enjoy it.


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    The Foundr Podcast with Nathan ChanBy Foundr Media

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