As in all complex organisations, relationships within charities are sometimes difficult. And negotiating with supporters can be far from easy. Clearly these challenges can affect our stress levels and our ability to work positively with others to raise funds and further your charities’ goals. In this episode I’m delighted to share an interview from within our Bright Spot Members Club, with the best-selling author, Caroline Goyder, who is a gravitas, confidence and voice coach. I was keen to get Caroline’s advice on how fundraisers can better understand the unhelpful dynamics that can occur, and to explore ways we can increase our poise and skill in handling them. This interview happened long before the pandemic began, at a time when most important conversations within charities happened face to face. Nevertheless, I think you’ll find the kinds of challenging relationships that Caroline describes remain common, and her advice is as powerful as ever now. If you like this episode, do check out Episode 12, in which we shared Caroline’s advice on how to win the hearts and minds of your supporters and colleagues.