Caroline is an experienced voice-coach who helps actors, leaders and fundraisers to grow their confidence and impact. She is the author of several best-selling books including Gravitas and Find Your Voice and has worked with Rob Woods to create two learning bundles for the Bright Spot Members Club, of which this episode is an excerpt. Relationships within charities and non-profits are sometimes difficult. In Episode 68 of this podcast Caroline shared a model from Virginia Satir that she has found to be powerful for understanding the dynamics of these relationships. Having explained three unhelpful coping mechanisms last time – The Blamer; The Placator and The Computer – here she shares how we can bring the poise and positive energy of what Satir calls The Leveller to these and other challenging situations. If you’d like to share this episode (THANK YOU!), or get in touch, we are both on Linked In, and on twitter Caroline is @CarolineGoyder and I am @woods_rob. To join the Bright Spot Member's Club visit www.brightspotmembersclub.co.uk/join.