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#70: When and Why You’re Most Likely to Lose Customers
Even the best cleaning companies lose clients — it's part of the business, whether we like it or not. But when clients choose to drop often follows a predictable pattern. Things like your client's favorite cleaner quitting or you needing to increase the prices of your services can all contribute to what we call client "danger zones," and there are critical moments in your business where client relationships are the most fragile.
In this episode of Filthy Rich Cleaners, Stephanie breaks down the top danger zones where cleaning clients are most likely to leave, as well as how you can prevent them. She shares real stories from Serene Clean, including practical communication strategies and retention tactics that you can apply immediately!
What You’ll Learn:
— The #1 danger zone where most clients drop (and how to fix it)
— How to successfully transition clients to new cleaners without losing their business
— The right way to roll out price increases to avoid mass cancellations
— Why first cleanings can make or break a long-term client relationship
— How to handle client complaints so they don’t happen twice
— The hidden risks of long-term clients and how to re-engage them
— Why communication, notes, and standardized checklists are your best retention safety net
Resources Mentioned:
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
Try ZenMaid free for 14 days: Get.ZenMaid.com
Book a Consulting call with Stephanie:
https://serene-clean.com/consulting-services/
Read the full transcript: https://www.zenmaid.com/magazine/when-and-why-youre-most-likely-to-lose-customers/
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By ZenMaid
4.7
1414 ratings
Even the best cleaning companies lose clients — it's part of the business, whether we like it or not. But when clients choose to drop often follows a predictable pattern. Things like your client's favorite cleaner quitting or you needing to increase the prices of your services can all contribute to what we call client "danger zones," and there are critical moments in your business where client relationships are the most fragile.
In this episode of Filthy Rich Cleaners, Stephanie breaks down the top danger zones where cleaning clients are most likely to leave, as well as how you can prevent them. She shares real stories from Serene Clean, including practical communication strategies and retention tactics that you can apply immediately!
What You’ll Learn:
— The #1 danger zone where most clients drop (and how to fix it)
— How to successfully transition clients to new cleaners without losing their business
— The right way to roll out price increases to avoid mass cancellations
— Why first cleanings can make or break a long-term client relationship
— How to handle client complaints so they don’t happen twice
— The hidden risks of long-term clients and how to re-engage them
— Why communication, notes, and standardized checklists are your best retention safety net
Resources Mentioned:
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
Try ZenMaid free for 14 days: Get.ZenMaid.com
Book a Consulting call with Stephanie:
https://serene-clean.com/consulting-services/
Read the full transcript: https://www.zenmaid.com/magazine/when-and-why-youre-most-likely-to-lose-customers/
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