703: The Profitable Hygiene Equation: Optimizing Workflow Services for Success – Miranda Beeson & Courtney Dalton

Are your hygienists always running out of time? If they are, it’s not them — it’s your systems that need improvement! To help you optimize the hygiene workflow so you can be more profitable, Kirk Behrendt brings back Miranda Beeson and Courtney Dalton, two of ACT’s amazing coaches (and excellent hygienists), with a framework for making those 60 minutes more efficient. To learn the strategies to make your day flow smoother, listen to Episode 703 of The Best Practices Show!

Learn More About Miranda and Courtney:

• Send Miranda an email: [email protected] 
• Send Courtney an email: [email protected] 
• Follow Miranda and Courtney on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & A Better Life:

• Watch the entire webinar here: https://www.actdental.com/109
• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Register for Katrina Sanders’s course (March 9, 2024): https://www.eventbrite.com/e/act-dental-hygienists-live-course-march-9-2024-tickets-732186328017?aff=erelexpmlt

Main Takeaways:

• Implement the 20-20-20 concept.
• Prepare ahead to make appointments efficient.
• Set clear “connection time” expectations with patients.
• Be aware of your patient’s personality and communication styles.
• Keep patients engaged through co-discovery to get them on board faster.
• Utilize technology, such as imaging and AI recording software, to your advantage.
• Perform a time analysis to determine which of your 20-20-20 needs improvement.

Snippets:

0:00 Introduction.

1:53 ACT’s To The Top Study Club.

4:50 ACT’s Best Practices Association.

6:52 Katrina Sanders’s hygiene course.

7:58 Why this is an important topic.

11:46 The 20-20-20 concept: The diagnostic segment.

18:01 Prepare in advance.

22:21 Set clear “connection time” expectations with patients.

25:23 Utilize technology to your advantage.

28:53 Be intentional with how you communicate with patients.

33:29 Communicate in the patient’s style.

35:50 Ask open-ended questions.

36:11 Too much information can annoy certain patients.

38:55 Other co-discovery tools.

39:47 The 75-25 rule, explained.

41:09 The 20-20-20 concept: The therapeutic segment.

46:02 The 80-20 rule of mechanical and hand instrumentation.

49:38 Make sure your instruments are effective.

50:47 Maybe it’s time to try something new.

51:51 The 20-20-20 concept: The logistics segment.

53:05 How to spend the last five to ten minutes.

56:19 Tips for getting your notes done.

58:14 Other systems to consider.

1:01:31 Final takeaways.

1:03:04 Q&A: How do you stay profitable while offering high pay?

1:04:58 Q&A: How to manage patients who take the full 60 minutes without the exam.

1:05:54 Q&A: Software recommendations to record probing.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics.

Courtney Dalton, BS, RDH Bio:

Courtney Dalton is a Lead Practice Coach who focuses on establishing a solid foundation in order for a practice to thrive. With over 15 years of experience in the dental industry, she is as passionate about patient care as she is about those who are providing it.