706: Leading Beyond the Chair: 4 Key Pillars for Dental Team Success – Miranda Beeson

If you're not good with people, you won't have a great business — or a great life! Your first step is to master the four domains of emotional intelligence, and Kirk Behrendt brings back Miranda Beeson, one of ACT’s amazing coaches, to teach you how. Get good at people, not just dentistry! To become an emotionally intelligent leader for yourself, your team, and your family, listen to Episode 706 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: [email protected] 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Read Hidden Potential by Adam Grant: https://www.penguinrandomhouse.com/books/719611/hidden-potential-by-adam-grant
• Take the DiSC assessment: https://www.thediscpersonalitytest.com
• Take the Kolbe A Index: https://www.kolbe.com
• Take the Working Genius assessment: https://www.workinggenius.com/about/assessment
• Take the Myers-Briggs assessment: https://www.themyersbriggs.com/en-US
• Read Thanks for the Feedback by Douglas Stone & Sheila Heen: https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen
• Read The Outward Mindset by The Arbinger Institute: https://www.penguinrandomhouse.com/books/575042/the-outward-mindset-by-the-arbinger-institute

Main Takeaways:

• Develop your self-awareness.
• Learn how to regulate your emotions.
• Recognize and understand other people’s emotions.
• Grow your ability to manage other people’s emotional states.  

Snippets:

0:00 Introduction.

2:02 Why this is an important topic.

4:23 Being a leader is harder than being a great dentist.

7:16 Pillar #1) Self-awareness.

9:30 Character is a skill, not a trait.

11:12 Pause and ponder.

12:49 Utilize personality tests to increase self-awareness.

15:13 Pillar #2) Regulation.

17:40 Ways to get emotional flooding under control.

21:08 Pillar #3) Social awareness.

24:13 Ways to supplement social awareness.

26:16 Be okay with getting feedback.

27:58 Pillar #4) Relationship management.

30:11 Tips for knowing when tensions are high.

36:10 Final takeaways.

38:53 More about ACT’s To The Top Study Club.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson, MS, BSDH, has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.