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In this episode of The Complete Agent Podcast, hosts James Kendall, Ian Storey, and Dave Warburton delve into the common frustrations of property chains, sharing real-life fall-throughs and the crucial role of communication in keeping sales on track.

They’re joined by special guest James Warren from Off Main Solutions, who sheds light on the often-overlooked world of private drainage. From septic tanks and cesspits to sewage treatment plants, James breaks down what agents need to know — including the impact of outdated systems, the 30-metre rule, and why regulations are catching sellers out.

Packed with practical advice, the team discusses how upfront transparency and proper documentation can prevent deals from collapsing. If you’ve ever had a chain fall apart or faced off-mains confusion, this episode is a must-listen.