Are you just starting out in private practice (or maybe you are just curious and want a sneak peek behind the scenes of our business)?

Well, either way, we are going to explain how our client journey unfolds.

Running a lactation private practice is stressful and challenging but it’s also joyful and fulfilling. You can’t have the good without the bad.

In this episode, we discuss how we handle our first client interaction, how we set expectations, and how we deal with those challenging clients.

“Whether you imagine the worst case scenario or the best case scenario, both of them are your imagination”

In this episode, we will cover:

• Managing client expectations (5:09)
• Setting your clients up for success in the very first session (6:48)
• Taking a client-centered approach (14:07)
• How to handle when things don’t go as expected (19:42)

Like this episode? Want more?

The LBC podcast is ALWAYS free, thanks to contributions from supporters. 

Every contributed dollar counts and so do our contributors — as a thank-you gift to our top-tier members, we offer monthly LIVE Deeper Dive sessions with experts and access to all previous Deeper Dive sessions — check out our upcoming Deeper Dives and become a member! 

Links and Resources

• Sign up for our next Deeper Dive on December 19, 2022 with Sandra Howard, IBCLC about Watchful Waiting: https://learn.paperlesslactation.com/course/watchfulwaiting
• The Resilient Practitioner by Thomas M. Skovholt and Michelle Trotter-Mathison
• Subscribe to the Deeper Dive Membership: https://learn.paperlesslactation.com/subscription/deeper-dive-membership
• Have an idea for a podcast episode or a Deeper Dive? Let us know! https://learn.paperlesslactation.com/form/collaborate

If you like what you heard today, please follow us on Facebook and Instagram and leave us a review on iTunes. 

About Us

Leah Jolly is a private practice IBCLC with Bay Area Breastfeeding in Houston, Texas.

Annie Frisbie is a private practice IBCLC serving Queens and Brooklyn in New York City and the creator of the Lactation Consultant Private Practice Toolkit.

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