#80: How a Japanese Business Concept - Kaizen - Can Help You Win More Freight Business Carlos Barahona is the latest guest on the FreightCaviar podcast. Carlos is the Director of Business Development at Universal Logistics Services, based in Birmingham, Alabama. We talked with him about his commitment to excellent customer service and the power that word-of-mouth still holds in the broker business.Carlos has a dedication to his clients that he learned from watching his mom, a doctor in ...