Sign up to save your podcasts
Or
Share #80: When a Longtime Client Gets Weird (Handling an Awkward Cancellation)
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
#80: When a Longtime Client Gets Weird (Handling an Awkward Cancellation)
The AUDACITY! đ In this solo episode, Stephanie shares a first-ever situation from her cleaning company, Serene Clean: a long-time commercial client (a bank) tried to tie their cleaning contract to their business banking relationship. It started as a standard cancellation, but then turned weird â crossing into unprofessional and borderline unethical territory.Â
Stephanie talks through this experience as a lesson in standing firm, and then also goes into the realities of raising rates and letting go without guilt. If you've ever had a weird client experience like this, let us know! We'd love to hear it in the comments.
đ What Youâll Learn:
 â How to professionally call out inappropriate or shady client language
 â When itâs time to walk away from long-term accounts
 â Why âletting goâ can be a smart business decision
 â How to handle pricing increases for commercial clients
 â The role of opportunity cost in cleaning business growth
 â Why itâs okay to lose a client and how to turn that into a win
Resources Mentioned:
â ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
â ZenMaid Scheduling Software: https://get.zenmaid.com/
đ Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/
 đ Read the full transcript: https://www.zenmaid.com/magazine/when-a-longtime-client-gets-weird-handling-an-awkward-cancellation/
View all episodes
By ZenMaid
4.7
1414 ratings
The AUDACITY! đ In this solo episode, Stephanie shares a first-ever situation from her cleaning company, Serene Clean: a long-time commercial client (a bank) tried to tie their cleaning contract to their business banking relationship. It started as a standard cancellation, but then turned weird â crossing into unprofessional and borderline unethical territory.Â
Stephanie talks through this experience as a lesson in standing firm, and then also goes into the realities of raising rates and letting go without guilt. If you've ever had a weird client experience like this, let us know! We'd love to hear it in the comments.
đ What Youâll Learn:
 â How to professionally call out inappropriate or shady client language
 â When itâs time to walk away from long-term accounts
 â Why âletting goâ can be a smart business decision
 â How to handle pricing increases for commercial clients
 â The role of opportunity cost in cleaning business growth
 â Why itâs okay to lose a client and how to turn that into a win
Resources Mentioned:
â ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
â ZenMaid Scheduling Software: https://get.zenmaid.com/
đ Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/
 đ Read the full transcript: https://www.zenmaid.com/magazine/when-a-longtime-client-gets-weird-handling-an-awkward-cancellation/
More shows like Filthy Rich Cleaners: The Cleaning Business Podcast
View all
Grow My Cleaning Company's Podcast
232 Listeners
Clutterbug - Real-Life Hacks and Tips to Declutter, Organize and Clean your Home Fast
2,074 Listeners
The Martell Method w/ Dan Martell
575 Listeners
The Rachel Hollis Podcast
16,657 Listeners
On Purpose with Jay Shetty
27,758 Listeners
Wannabe Clutter Free | Declutter, Simplify, Find Freedom
389 Listeners
Profit Cleaners: Grow Your Cleaning Company and Redefine Profit
59 Listeners
The Mel Robbins Podcast
20,370 Listeners
Financial Coaching for Women: How To Budget, Manage Money, Pay Off Debt, Save Money, Paycheck Plans
274 Listeners
Confessions of a Cleaning Business Owner
7 Listeners
Cleaning Business Life
24 Listeners
The Profitable Cleaner
25 Listeners
Million Dollar Home Cleaning
57 Listeners
The Oprah Podcast
1,536 Listeners
B.O.S.S. Moves Podcast
113 Listeners