Teresa Duncan received her Master of Science degree in Health Care Management from Marymount University and has worked in healthcare for over 20 years. Her company Odyssey Management offers online courses and training materials for insurance coordinators and managers. She's worked at every position in the dental office that didn't require a license – from taking out the trash to answering the phones on the front line to managing the whole operation.

You can find her giving insurance and management courses at meetings like CDA, Yankee and Rocky Mountain. She's plugged in with office managers and insurance coordinators across the country who depend on her for regular updates on PPOs and claim management.

She's been named one of the Top 25 Women in Dentistry by Dental Products Report (in 2015) and is in that big issue of Dentistry Today under Leaders in Dental Consulting. She just put out a great book for teams who have to deal with insurance – which is almost all of my peeps – called "Moving Your Patients To Yes: Easy Insurance Conversations."

www.OdysseyMGMT.com