817: Smiles Not Sighs: 3 Steps to Implementing New Ideas in Your Practice – Courtney Dalton

Is your team allergic to change? Do they sigh at every new idea you have? To start changing the way they react, keep listening to this episode! Kirk Behrendt brings back Courtney Dalton, one of ACT’s amazing coaches, to share three steps to get your team on board and excited for all of your future plans. To learn the most effective ways to get buy-in every single time, listen to Episode 817 of The Best Practices Show!

Learn More About Courtney:

• Send Courtney an email: [email protected] 
• Follow Courtney on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [email protected] 
• Email the ACT Team for the Stages of Change tool: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 817: https://www.youtube.com/@actdental/videos
• Download ACT’s Creating New Agreements, Policies, & Systems resource: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Creating%20New%20Agreements%2c%20Policies%2c%20&%20Systems.pdf  

Main Takeaways:

• Help your team understand the why so they buy into your ideas.
• When your why is clear to your team, the how becomes much easier.
• Create a space where your team will feel safe, and their ideas will be heard.
• If your team feels heard, they will align with your ideas even if they don't agree.
• No weigh-in, no buy-in. Consistently check in with your team on where they are.
• Slow is smooth, and smooth is fast. Take your time so that you can do things right.
• Understand the five stages of change and support your team wherever they are at.

Snippets:

0:00 Introduction.

0:58 Why this is an important topic.

1:34 Alignment doesn't equal agreement.

4:00 Start with why.

9:41 How to get your team on board.

14:36 Ask open-ended questions.

16:27 Slow is smooth, and smooth is fast.

19:24 Stages of change, explained.

26:47 Final takeaways.

Courtney Dalton, BS, RDH Bio:

Courtney Dalton is a Lead Practice Coach who focuses on establishing a solid foundation in order for a practice to thrive. With over 15 years of experience in the dental industry, she is as passionate about patient care as she is about those who are providing it.