What's worth more than a good paycheck? It’s a strong, positive work culture! But what does it take to create one, and how do you know when you have it? To demystify what team members truly want in their work environment, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, with a framework for understanding and creating a great team culture. Paying people more won't solve your problems! To learn how to give your team the best emotional paycheck, listen to Episode 835 of The Best Practices Show!

Learn More About Miranda:

• Send Miranda an email: [email protected] 
• Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental
• Register for ACT’s To The Top Study Club (January 17, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-january-17-2025-ttt-study-club-tickets-1012930712027
• Register for ACT’s To The Top Study Club (January 24, 2025): https://www.eventbrite.com/e/climb-with-us-register-for-january-24-2025-ttt-study-club-tickets-1012960511157
• Register for ACT’s BPA: https://www.actdental.com/bpa
• Send Gina an email: [email protected] 

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 835: https://www.youtube.com/@actdental/videos
• Download ACT’s Right People Scorecard resource: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Instructions%20for%20Right%20People%20Scorecard.pdf
• Read Radical Candor by Kim Scott: https://www.radicalcandor.com/the-book
• Read Thanks for the Feedback by Douglas Stone and Sheila Heen: https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen

Main Takeaways:

• Everything starts with your core values.
• Find the right people who fit your core values.
• Showcase your core values in the hiring process.
• Integrate core values early in your onboarding process.
• Get your team involved in the hiring and onboarding process.
• Consistently measure your team’s performance with core values.
• Keep your core values alive in the halls, not just hanging on the walls.

Snippets:

0:00 ACT’s TTT, BPA, and Pro Coaching.

3:02 Culture, explained.

7:40 Sometimes, 1 + 1 = 11.

10:45 Why culture is important in your dental practice.

13:09 The role of core values in recruitment.

14:47 Why core values matter in hiring.

21:10 Great culture leads to greater fulfilment.

24:17 Change the way you look at things.

25:34 How to showcase core values in the hiring process.

26:13 Ask intentional, value-based questions.

30:30 How to showcase core values in the hiring process.

31:45 Why you need to integrate core values early in onboarding.

33:52 How to integrate core values in onboarding.

37:18 Find your competitive advantage.

38:19 Why you need to use core values as a performance measure.

41:26 How to measure performance with core values.

50:54 Q&A: Is it best to address negative job performance when they occur, or at a check-in?

56:53 Q&A: How can we refocus the “I deserve to be paid more” conversation?

1:01:45 Q&A: Who should conduct check-ins and quarter reviews?

1:02:38 Conclusion.

Miranda Beeson, MS, BSDH Bio:

Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches.

Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.