In a time of crisis, especially one as deep and unique as the COVID-19 pandemic, uncertainty is extreme and information changes daily. Most organizations realized that they lack the tools to manage effectively in such conditions. In this episode, three McKinsey experts who are helping guide clients through the current crisis share the insights from their recent article, When nothing is normal: Managing in extreme uncertainty. Patrick Finn is a leader in McKinsey & Company’s Healthcare Systems and Services practice, serving management teams on topics ranging from corporate and business unit strategy to risk management and operations. Mihir Mysore is one of McKinsey & Company’s most experienced leaders on crisis response, helping large organizations manage operational risk, stabilize crisis situations, and build resilience. They are joined by Ophelia Usher, an expert on resilience, crisis preparedness, and crisis response and recovery.

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